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Refunds Returns Exchanges

RETURNS AND EXCHANGES:

All CBD Essentials LLC products (gummy's, disposables, topicals, pet products, hemp flower, vape, pre-rolls, cigarettes, accessories, and paraphernalia) items are FINAL SALE, NO EXCEPTIONS.

DISPOSABLES & VAPE CARTS:

  • All disposables & vape carts are non-refundable

  • Exchanges can be made if one of the following issues occurs (within 3 days of purchasing OR delivery date if shipped):

    1. Unused/unopened

    2. The disposable battery is not holding a charge

    3. The cart or battery is clogged and unable to be unclogged through troubleshooting

    4. Pulling but no product is being inhaled (this could be due to low/uncharged battery)

    5. The vape cart is missing a part or leaking in large amounts (please clean your vape with rubbing alcohol as the vape sometimes just needs to be cleaned from being filled and is not leaking)

TO BE ELIGIBLE FOR AN EXCHANGE, ALL EXCHANGES MUST BE BROUGHT BACK WITH THE ORIGINAL PACKAGING

  • Exchanges cannot be made if any one of the following reasons is met:

    1. Taste is bad

    2. The battery is simply not charged

    3. Just didn’t like it for any reason

    4. Not in original packaging


For all other purchases (Sublingual Oils, Edibles, and/or Topicals) to be eligible for a return or partial return, you must contact us within 30 days of purchase or delivery date. Your item must be unused, in the same condition that you received it, and also be in the original packaging with an unbroken seal.

  • A partial refund may be issued if the item is not in its original condition, is opened and/or used, is damaged or is missing parts for reasons out of our control. 

  • We do not offer refunds on sales, promotional items, or anything smokeable (as listed above).

  • If your item arrives damaged from shipping, please CONTACT US immediately.

  • Failure to contact us promptly may affect your ability to return any products to us. You agree that we may charge you any sales, VAT, or nexus taxes collected in your jurisdiction as applicable when receiving any of our products.

    What should you do if you receive the wrong product? If your order is incorrect, please CONTACT US immediately.

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