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Terms & Conditions

SHIPPING HEAT NOTICE:

If you place an order during the summer months, it gets hot! When placing an order, please keep in mind that all shipping methods are heat-compromised, and any edible products may melt during shipping (even with the addition of a cold pack).

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Expedited shipping and opting to include a cold pack with your order may be able to surpass the heat but in any case, we cannot guarantee that edibles will not arrive melted. CBD Essentials LLC is not responsible for any products that melt during shipment.

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Shipping with Cold Packs (Protection, not a guarantee) – We cannot guarantee your edible items from melting even when choosing to add cold packs or expedited shipping. Cold packs only last 36 hours or less depending on the weather. UPS, US Postal, and FedEx delivery trucks are not air-conditioned! Ordering any edible shipped in warm temperatures is the buyer’s responsibility.

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CBD Essentials LLC or any shipping carrier does not accept claims for melted edibles. Buyer is fully responsible for ordering edibles that may melt in warm weather, with or without ice packs. In warm weather, we suggest having your edibles delivered to an address where someone can accept your package upon delivery.

 

ALL OTHER SHIPPING INQUIRIES:

Due to increased shipping during the holidays, shipping may be delayed. Normal next-day delivery can not be guaranteed.

 

We cannot fulfill delivery requests made in the “Order Notes” section of checkout at this time. This includes gate codes & delivery instructions (i.e. “Leave on the front porch!”). We apologize for any inconvenience but unfortunately there is no way for us to pass this information along to our shipping carriers!

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  • We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please contact help@utbestcbd.com. At checkout, please be sure to use the correct shipping address.

    • If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visit WWW.USPS.COM to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.

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  • If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.

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  • We currently ship only within the United States. Our shipping carriers have stated they do not guarantee their ship times and, at times, the projected delivery window may take longer.

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  • All orders are packed within 24-48 hours and ship within 2-3 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-3 business day shipping window will begin on the following business day for all orders placed over the weekend and holidays.

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  • After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

 

If you are having problems with tracking your order, CONTACT US BY EMAIL or phone. Include your order number and name.

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Packages that have been determined as delivered: Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them but we encourage you to call your local post office for more information on its whereabouts.

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Does this mean I am a victim of Package Theft? Yes. If the USPS has checked their facilities and vehicles have a record that your mail was delivered, they are not liable to refund your shipping or replacement cost.

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Who can I report a stolen package to? You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. Keep in mind that it isn’t always an urgent matter and the report should be done online or through the non-emergency phone line.

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What does a report do for me? While neither of these options will help you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third-party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.

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What can I do to prevent this in the future? Opt for Adult Signature as your shipping method or try mailing your items to a trusted address.

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How can I edit my shipping address? If your order is shipping to an incorrect address, please contact us as soon as possible. Due to our fast turnaround time, incorrect address information should be submitted within 10 minutes of placing the order. We are not responsible for packages shipped to the incorrect address entered by the customer. If the address entered is incorrect and the package has left our facility, it is suggested to contact your local USPS office to locate or visit WWW.USPS.COM. We will not re-ship an order due to an incorrect address entered by the customer.

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What if my order is marked as delivered but is nowhere to be found? If your order has been marked as DELIVERED by USPS and is nowhere to be found, please CONTACT US as soon as possible. After a package has been marked as DELIVERED and if the package can not be located, we require a 24-48 hour wait time to ensure USPS will not make another attempt for delivery. You must reach out to us within 14 days of the noted delivery date recorded on the USPS website. If you do not contact us, we cannot guarantee we’ll be able to assist you in locating your package and will not reship your order.

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Can I make changes or cancel my order? Due to our quick processing time, we may not be able to cancel or modify an order after it has been submitted. Please contact us immediately if there are any changes you must make to your order.
 

RETURNS AND EXCHANGES:

All CBD Essentials LLC smokable products (hemp flower, vape, pre-rolls, cigarettes, accessories, and paraphernalia) items are FINAL SALE, NO EXCEPTIONS.

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DISPOSABLES & VAPE CARTS:

  • All disposables & vape carts are non-refundable

  • Exchanges can be made if one of the following issues occurs (within 3 days of purchasing OR delivery date if shipped):

    1. Unused/unopened

    2. The disposable battery is not holding a charge

    3. The cart or battery is clogged and unable to be unclogged through troubleshooting

    4. Pulling but no product is being inhaled (this could be due to low/uncharged battery)

    5. The vape cart is missing a part or leaking in large amounts (please clean your vape with rubbing alcohol as the vape sometimes just needs to be cleaned from being filled and is not leaking)

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TO BE ELIGIBLE FOR AN EXCHANGE, ALL EXCHANGES MUST BE BROUGHT BACK

WITH THE ORIGINAL PACKAGING

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  • Exchanges cannot be made if any one of the following reasons is met:

    1. Taste is bad

    2. The battery is simply not charged

    3. Just didn’t like it for any reason

    4. Not in original packaging


For all other purchases (Sublingual Oils, Edibles, and/or Topicals) to be eligible for a return or partial return, you must contact us within 30 days of purchase or delivery date. Your item must be unused, in the same condition that you received it, and also be in the original packaging with an unbroken seal.

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  • A partial refund may be issued if the item is not in its original condition, is opened and/or used, is damaged or is missing parts for reasons out of our control. 

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  • We do not offer refunds on sales, promotional items, or anything smokeable (as listed above).

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  • If your item arrives damaged from shipping, please CONTACT US immediately.

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Failure to contact us promptly may affect your ability to return any products to us. You agree that we may charge you any sales, VAT, or nexus taxes collected in your jurisdiction as applicable when receiving any of our products.

What should you do if you receive the wrong product? If your order is incorrect, please

CONTACT US immediately.

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QUALITY GUARANTEE:

At CBD Essentials LLC we believe transparency gives our customers peace of mind.  Know what you are buying and using through 3rd party testing results. 


COUPON CODES & STORE SPECIALS:

  • Coupons may not be used in combination with any other offers but may be combined with the use of Loyalty Rewards.

  • Value is forfeited if the item is returned. 

  • Coupons should not apply to items on sale.

    • Per-item coupons will only work if the item is not on sale.

    • Per-cart coupons will only work if there are items in the cart that are not on sale.

  • Offer Valid While Supplies Last!  

  • Valid only on in-stock goods (not valid on special orders or subscriptions).

  • VOID where prohibited.

  • No cash value or cash back.

  • Coupons may not be sold.

  • Valid on pre-tax purchases. Offers do not apply to shipping charges unless the offer includes shipping specials.

  • By attempting to redeem offers, the user unconditionally agrees that decisions of CBD Essentials LLC are final on all matters of interpretation, fact, and procedure concerning the offer.

  • To redeem, you must use the coupon code before final sale.

  • If in-store, you must present the coupon to a cashier at checkout.

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